Refund policy

Elvra Supply — Refund & Return Policy

Last updated: Oct 15, 2026

Overview

Elvra Supply accepts returns only for items that arrive damaged, defective, or incorrect. We do not accept returns or exchanges for a change of mind or for choosing the wrong size, so please check the size guide before ordering.

If something went wrong on our end, we will make it right with a replacement or a full refund at no cost to you.

Return eligibility

Your order is eligible for a return if it meets all of the following:

The item is damaged, defective, or incorrect. This includes items damaged in transit, items with manufacturing defects (such as tears, misprints, or faulty stitching), or receiving a different product, colour, or size than what your order confirmation shows.
You contact us within 7 days of delivery. Requests made after 7 days cannot be accepted.
You provide photo proof. Include clear photos of the item, the issue, the packaging, and the shipping label.
The item is unworn, unwashed, and unaltered beyond what was needed to discover the issue, with original tags and packaging where possible.
The item was purchased directly from Elvra Supply. Items bought from third-party sellers must be returned to that seller.

Not eligible for return

We cannot accept returns, exchanges, or refunds for:

Change of mind, including no longer wanting the item or finding it cheaper elsewhere.
Incorrect size selection. If you received the size you ordered, it is not eligible. Please review the size guide before purchasing.
Wear and tear or damage caused after delivery, including damage from washing, misuse, or not following care instructions.
Items reported more than 7 days after delivery.
Items without photo proof of the damage or error.
Final sale, clearance, or gift card purchases, unless they arrived damaged or incorrect.

Returns sent back without an approved return request will not be accepted or refunded.

Refund eligibility

A refund is issued only once your return is approved and we have received and inspected the item.

What's refunded: the full item price plus original shipping costs, since the error was ours.
Return shipping: Elvra Supply covers it. We will email you a prepaid return label once your request is approved.
Replacement or refund: you can choose a replacement of the same item (if in stock) or a refund. If a replacement is out of stock, we will refund you.
How you're refunded: to your original payment method. Store credit is available on request.
Timing: refunds are processed within 5 business days of receiving your return. Your bank may take another 5–10 business days to post it.
Not refunded: returns that fail inspection (for example, the item was worn, washed, or the damage was caused after delivery). These are sent back to you.

This policy does not limit any rights you have under applicable consumer protection law.

How to start a return

Email us within 7 days of delivery at [support email] with the subject line "Return Request – Order #[your order number]".
Include the details: your full name, order number, the item(s) affected, and a short description of the issue (damaged, defective, or wrong item).
Attach photos of the item, the issue up close, the packaging, and the shipping label.
Wait for our review. We reply within 2 business days to approve or decline the request. If approved, we send a prepaid return label and instructions.
Ship the item back within 14 days of approval, in its original packaging if possible, using the label we provide. Keep your tracking number.
Get your replacement or refund. Once the item arrives and passes inspection, we ship your replacement or issue your refund and confirm by email.